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Why I stopped wanting to be the tech guy

When I was a kid I wanted to be “the tech guy”. You know the one. The wizard that everyone goes to when they have a problem.  The guy with all the answers.  Mr. Fixit.  I thought it’d be great to be able to help people stay up and running when their computers went down. […]

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Deadlines are Dead

I don’t assign deadlines to my staff. They know their schedules better than I do.  I assign the amount of time to spend. This isn’t because I know how long it will take. It’s because I know how big of a problem they are solving.  I know the difference between a 15 minute problem and […]

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How to respond to angry people – even when that person is you

Anger is a villain. It’s the bad guy in every scenario. It’s the thing that leads us to making mistakes – saying the wrong thing, doing the wrong thing. When you’re angry you stop listening, you stop thinking clearly. This isn’t just me saying this. It’s science. Anger exists in the amygdala. The lizard brain. […]

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How to create a list of amazing content for your social media or blog

Creating content is hard. Typically you want to share something with the world, in a way that is beneficial and understandable for them. The challenge is in taking an objective look at ourselves and recognizing what we know that others don’t. The technique below will give you a head start in creating a guideline of content for you to share with the more.

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Corporate Communication – How Amazon Sends Better Emails

I was flipping through my emails and found 2 emails side by each, one from Amazon and one from Geek Squad, the tech support division of Best Buy Canada. There were some stark differences between the two emails that I wanted to highlight to discuss some of the changes and demands in corporate communication, specifically […]

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The Open Source A.I. Boom — Standing on the Shoulders of Giants

One of the things that excites me about artificial intelligence is how open it is. All of the brilliant minds that are working on it aren’t hoarding their ideas and keeping them close to their chest, hoping to make billions off of them. The amount of free and open source technology that is available to […]

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